WORK EXPERIENCE

SEEK

• Championed improvements to “day-two” Kubernetes platform operations by introducing a team-wide system of work for operational health and hygiene tasks. Established an Effort/Impact prioritisation framework that aligned competing work, improved visibility of operational outcomes, and tracked initiatives from definition through to completion.
• Led an observability initiative focused on alert noise reduction, which resulted in a ~90% decrease in alerts received by the team in six months (2653 → 298 alerts per month), allowing engineers to focus on actionable issues rather than being distracted by false alarms. Established a team alerting philosophy to use as a guiding light for all ongoing and future alerting work to ensure monitoring remains noise free.
• Designed and continuously improved platform disaster recovery (DR) processes for the Kubernetes platform, collaborating across engineering teams to automate and validate full platform recreation, reducing recovery time by over 85% compared with the original recovery time of over a day. The reduction moved platform recovery time out from business critical risk territory.
• Improved Kubernetes upgrades by establishing consistent, documentation-led execution and communication processes, making upgrades easier for administrators and more transparent for engineering teams who use the platform.
• Collaborated with fellow platform teams to assist them in delivery, helping them adopt safer and more repeatable practices. This support focused on migrating the deployment of Argo CD to Terraform, as well as introducing blue/green deployments to the clusters via Argo Rollouts.
• Created a documentation-first, remote-friendly onboarding process for new starters, ensuring they are able to get started quicker, and know who to reach out to and how if they encounter any problems.
• Developed internal team tooling and AI-assisted workflows to assist in daily Kubernetes cluster administration and troubleshooting, allowing platform admins to perform common operational tasks more efficiently.

• Led the formation of and facilitated meetings for a cross-team Special Interest Group (SIG) for our Internal Developer Platform (IDP). The focus of the SIG was to coordinate the platform’s vision and purpose and promote knowledge sharing between teams involved in IDP development.
• Built out the observability interfaces and processes for the platform, created high-quality dashboards that were used during a mass migration process to monitor the stability of the platform.

MYOB

• Helped develop and maintain a long-living internal Kubernetes platform, with a special focus on streamlining support/customer requests, as well as designing troubleshooting run sheets that can be used to resolve alerts and other common admin tasks.
• Ran “Introduction to Kubernetes” workshops for product teams (both in person and remotely) to help them understand how our platform works and how to deploy their applications to it.

• Acted as a technical lead for a group of other graduate developers, helping them architect technical solutions as well as developing team workflows and processes.

SKILLS AND TECHNOLOGIES

Platform Engineering: CI/CD, Terraform, customer & on-call support, incident management, monitoring and observability, disaster recovery

Programming Languages: Python, Bash, Golang

Kubernetes: Cluster administration, operators, Helm, Argo CD

EDUCATION AND CERTIFICATIONS